Friday, 16 December 2005

A Cup of Good Cheer

Nintendo's official stance on dead pixels is far removed from Sony's:

Extremely high precision technology is employed to produce the Nintendo DS LCD screens. The result is more than 99.99% effective pixels with a mere 0.01% of the pixels inactive or always lit. You will find this situation in many LCD devices (PC monitors, televisions, cell phones, etc.). However, this is not a malfunction.

It is important to understand that this issue will remain limited to the pixels you have already noticed. The problem will not get any worse and you should not expect to see the problem in any other areas of the screen.

We suggest you use your system for a few weeks to determine whether this interferes with your enjoyment of game play. If, after using your system for a while, you feel that this tiny dot is too distracting, the Nintendo DS does carry a one-year warranty. We are happy to inspect and, if necessary, fix your system at no charge within the warranty period.

The above information is freely available on the web and reproduced here to illustrate Nintendo's excellent customer care. In any event Play.com arranged free collection and replacement of the defective DS. My thanks to them as always.